Return Policy

How To Return An Item?

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.

1. Please email to request a refund and we will assign you a tracking number.

2. Mail your returned item to: Kibali Medical Spa Returns Department Tracking number 875 Meadows Rd. Unit 315 Ground Floor Boca Raton, Florida 33486

3. Include in your package the original receipt.

Return Exceptions

Some items cannot be returned if they are opened. Merchandise that has been used, or altered will not be accepted for return or exchange. We also do not refund the original shipping and handling that you paid on the order. If your item is in like new condition, you may exchange your item for a different item, but you still will have to pay return shipping.

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  • DiamondGlow® Dermal-Infusion
  • Sculpsure®
  • Viora® RF
  • Viora® Laser Hair Removal
  • Medical Injections
  • Microneedling
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